Your customer files a return in three minutes and drops the parcel off without a printer. You run the case in one panel — from request to refund. No more “how do I send it back?” emails.
Status zwrotu
Możesz nadać paczkę
Kod nadania
7KP-M42-QX9
Paczkomat InPost 24/7 · nic nie drukujesz
Paczkę nadasz tak, jak Ci wygodnie
The most common reason a return stalls for a week is mundane: the customer has no way to print a label. Drop-off with a code from a phone removes that obstacle — the parcel leaves the same day and you get sellable stock back sooner.
4
gotowe integracje e-commerce
7
sposobów nadania paczki
70 tys.
punktów nadania w Polsce
14 dni
bezpłatnie, bez karty
From the customer's request to the refund and the report. No stitching several tools together.
Your own address, your logo and colour. Customers never feel they left your shop.
Required by EU Directive 2023/2673. Paste one snippet and it is handled.
InPost lockers, ORLEN Paczka and many DPD points accept a parcel with just a code from a phone.
Give us the order number and we pull the products from your shop. The customer only ticks what is going back.
Your own list of reasons and a report that shows when one product always comes back for the same reason.
From acceptance to refund. Customers see the same trail you do, so they stop asking by email.
How many days to return, who pays for shipping, which carriers you offer. All on one settings screen.
One snippet in your post-purchase email and terms page. Customers land straight in a form in your own colours.
See what is coming back and why. Delivery of the parcel automatically moves the case to inspection.
The plan limit is the number of requests per month. Shipping is billed separately, in bundles — the bigger the bundle, the lower the price per parcel.
Starter
49 zł / mo
Pro
149 zł / mo
Every plan starts with 14 days free, no card required. Pełny cennik →
With InPost lockers, ORLEN Paczka and the InPost courier — no. They get a drop-off code by email and give it at the point. GLS and Poczta Polska do require a label; we send it as a PDF.
You decide: the customer at drop-off, the shop from a prepaid pool (free returns), or a mixed model — the customer pays and you refund the cost together with the price of the goods. For a complaint caused by the shop, the shop always pays.
You generate it under Widgets and paste it on your site. It leads to a form with the withdrawal statement pre-selected, and we record the date it was submitted — that is when your statutory refund deadline starts.
No. Without an integration the customer types the products in and the request is just as valid. An integration shortens the form, because order lines fill themselves in.
No, and they should not. They get a link to their return by email — that is where they check the status, pick a carrier and collect the drop-off code.
It is stored encrypted (AES-256-GCM) and only your team sees it in the panel. It never leaves through the API or the CSV export.